SERVER ISSUE REPORTING
Server issues report page is intended to inform the server team of critical server failures, in which it is certain that it IS NOT an error on the part of the client’s own website or equipment.
The responsibilities of the server team are described in the column on the right of the page.
CRITICAL ERRORS ARE:
+ The server is down
+ The server does answer to ping
+ cPanel control panel does not open
+ PHP is not available (or other critical PHP functionality failure)
+ FTP server does not respond
+ MySQL server does not respond
+ E-mail server error
+ Installatron does not work
+ Sitebuilder does not work
THE FOLLOWING CONCERNS ARE NOT RESOLVED BY THE SERVER TEAM:
+ Order concerns / pending orders
+ Domain registration / domain expirations
+ Identifying errors in the website code
+ Opening services closed due to the debt
After sending error report server team will examine the contents of the error message, and check whether it is a server-side error. When it is server malfunction, server team will immediately take appropriate measures.
The server team will not send answers or give feedback concerning received error reports. Specific questions must be sent to Radicenter helpdesk.