Customers have asked about the different authentication and verification options available in connection
with our services. We distinguish between the authentication and identification procedures used for the
customer area and those required for specific services generally:

1. Digital strong identification

For signing domain applications and/or logging in to the
customer area, and for proving ownership and/or legal representation rights, the following digital
signatures and strong electronic identification methods are accepted:
—
Estonia:
– Mobile-ID – more information on page: https://www.id.ee/en/mobile-id/
– ID-card – more information on page: https://www.id.ee/en/rubriik/introduction/
– E-ID – more information on page: https://e-resident.gov.ee/become-ane-resident/
– Smart-ID – more information on page: https://www.smart-id.com/
—
Finland:
– ID-card – more information on page: https://dvv.fi/en/citizen-certificate-andelectronic-identity
– Finnish Trust Network – (only for Finnish citizens and only for actions related to .FI
domains) more information on: https://www.kyberturvallisuuskeskus.fi/en/our-activities/regulation-andsupervision/electronic-identification#23627-2
—
Latvia:
– ID-card – more information on pages:
https://www.pmlp.gov.lv/en/home/services/personal-certificates-(eid)/
https://www.id.ee/en/article/digital-signing-with-latvian-and-lithuanian-id-cards/
– Smart-ID – more information on page: https://www.smart-id.com/lv/
—
Lithuania:
– ID-card – more information on pages:
https://www.epaslaugos.lt/portal/content/4821
https://www.id.ee/en/article/digital-signing-with-latvian-and-lithuanian-id-cards/
– Mobile-ID – more information on page: https://www.mobile-id.lt/en/
– Smart-ID – more information on page: https://www.smart-id.com/lt/
—
Belgium:
– ID-card – more information on page: https://diplomatie.belgium.be/en/services/services_abroad/identity_card_for_belgians
—

NB! The only accepted digitally signed document formats are .ASICE and .BDOC. Other formats,
including but not limited to signed PDF files, are not accepted unless a specific exception applies under the
rules or requirements of the relevant domain registry.

2. Manual identification/verification

For proving ownership and/or legal representation rights in accordance with the applicable process and legal requirements, where an authorised, authenticated and verified e-mail address cannot be used, the customer must provide the following:

1. Private customers:
– The owner/representative must provide a copy, either scanned or photographed, of a valid identity card issued in the EU or a valid passport issued globally. Other identity documents, cards or driving licences are not accepted or supported!
– A manually signed request is also required.

2. Corporate customers / associations:
– The company’s or association’s chairperson/authorized representative must provide a signed
request.
– The chairperson/authorized representative must provide a copy, either scanned or photographed, of
a valid identity card issued in the EU or a valid passport issued globally.
Other identity documents, cards or driving licences are not accepted or supported!
– A document confirming representation rights is also required, such as a Trade Register extract or
Business Registry extract from the country where the company or association is registered.
The document must be in English, must not be older than 1 month, and must show that the same person
has legal signing authority. This enables us to verify that the request is properly authenticated and
has been submitted by a legally authorized representative of the company or association.

NB!
All document excerpts, extracts and copies must be complete, clear and provided in a quality that is readable by both automated systems and human reviewers. We reserve the right to reject any document that is incomplete, unclear, altered, expired, unreadable or otherwise unsuitable for verification. Identification documents may be verified against official digital services, databases or registers of the issuing country, where such verification is available and legally permitted.

For customers from EU countries, strong digital identification is required as the standard method of identification. Manual identification is not generally accepted and may be permitted only in exceptional cases at our sole discretion, subject to applicable legal, registry and procedural requirements.

3. Additional verification required by us or by third parties, including but not limited to domain registries, registrars or other service providers, in relation to the customer area

– Customers must ensure that all e-mail addresses and contact telephone numbers provided in the customer area are valid, accurate, current and verified.
– We may require additional verification at any time, including during initial identification or where required by us, a domain registry, registrar or other relevant third party. In such cases, a temporary one-time verification code may be sent to the end user for identification and verification purposes.
– When contacting customer support by telephone, the customer may be required to provide an additional PIN code shown in the customer area before any account-specific information is disclosed or any account-related action might be performed.